Effective date
This Refund Policy applies to all paid LHM.gg subscriptions, including Personal, Professional, and Enterprise plans, whether billed monthly or annually. It also applies to one-time purchases and additional paid products or packages offered through LHM.gg, including plan upgrades and Scout AI hourly bundles.
Refund Eligibility
Except where otherwise required by applicable law, LHM.gg does not provide refunds for validly processed payments.
A refund may be issued where a billing error attributable to LHM.gg, its systems, or its payment processing infrastructure directly results in an incorrect charge.
Examples may include:
- a duplicate charge;
- an incorrect payment amount;
- a charge for a product or subscription that was not purchased;
- a subscription renewal charged after the subscription had been successfully cancelled and the cancellation had become effective before the applicable renewal date.
Where only part of a charge was incorrect, LHM.gg may refund only the incorrectly charged amount.
Non-Refundable Payments
Except where otherwise required by applicable law, all validly processed payments are final and non-refundable.
This includes, but is not limited to:
- payments for monthly or annual subscription plans;
- subscription renewal payments;
- payments for upgrading or changing a subscription plan;
- payments for additional products, packages, credits, bundles, licenses, or seats;
- unused subscription time;
- unused features, licenses, seats, credits, bundles, or other purchased resources;
- a decision to stop using LHM.gg before the end of a paid billing period;
- failure to use a subscription or purchased product;
- cancellation of a subscription after a renewal payment has already been validly processed.
LHM.gg does not provide prorated refunds or credits for unused portions of a subscription period unless required by applicable law.
Subscription Cancellations and Renewals
LHM.gg subscriptions automatically renew according to the billing cycle selected at the time of purchase unless they are cancelled before the applicable renewal date.
Cancelling a subscription prevents future renewals but does not entitle the account holder to a refund for payments that were validly processed before the cancellation became effective.
Failure to cancel a subscription before its renewal date does not qualify for a refund.
If a subscription was successfully cancelled before the applicable renewal date but LHM.gg nevertheless processes a renewal charge due to a billing or system error, the incorrectly charged payment is eligible for a refund under this Refund Policy.
Users are responsible for completing the cancellation process before the applicable renewal date.
Refund Request Process
If you believe you have been charged incorrectly due to a billing or system error, please contact LHM.gg support without undue delay after discovering the issue.
Refund requests should be sent to:
Please contact us using the same email address associated with your LHM.gg account whenever possible.
Your request should include sufficient information for us to identify and investigate the transaction, including:
- your LHM.gg username or account email address;
- information identifying the relevant payment;
- a description of the suspected billing error;
- any additional information reasonably necessary to investigate the charge.
We may request supporting information, such as screenshots, payment confirmations, or other relevant evidence, where reasonably necessary to investigate the reported issue.
Refund Determination
LHM.gg will review the information available in its systems together with any information provided by the user.
If our investigation confirms that an incorrect charge occurred due to a billing or system error attributable to LHM.gg, its systems, or its payment processing infrastructure, LHM.gg will refund the incorrectly charged amount.
The submission of a refund request does not itself guarantee that a refund will be issued.
Refund Method and Processing Time
Approved refunds will normally be submitted to the original payment method used for the relevant purchase.
After LHM.gg submits an approved refund, the time required for the refunded amount to appear on the account depends on the applicable payment provider, card network, bank, or other financial institution and is outside LHM.gg's control.
Refunds typically appear within 5–10 business days after being submitted, although actual processing times may vary depending on the payment method and financial institution.
Statutory Rights
Nothing in this Refund Policy is intended to limit or exclude any rights or remedies that cannot be limited or excluded under applicable law.
Where applicable law requires a refund, price reduction, cancellation right, or other remedy regardless of the provisions of this Refund Policy, the applicable law will prevail.
Except where otherwise required by applicable law, refunds are available only in the circumstances described in this Refund Policy.
Changes to This Refund Policy
LHM.gg may update this Refund Policy from time to time.
The current version of the Refund Policy will be published on the LHM.gg website, the LHM Guide website, or another official LHM.gg resource.
Unless otherwise stated, an updated Refund Policy becomes effective when it is published.
Changes to this Refund Policy do not limit any rights that have already arisen under applicable law.